General Terms and Conditions

  1. HenPals is not responsible for any damages, injuries or death incurred by the hiring or buying or our hens, coops, or supplies. 

  2. Delivery Policy: If a customer is located within 30 minutes' drive of our farm (based on Google Maps), and chooses to have their hiring programme or purchased products delivered, our standard delivery fee is £45. Each delivery location beyond 30 minutes' fee is calculated as £2 per mile round-trip to your post code. Hiring programmes are then picked up for free at the end of the hiring period.

    Customers may pick up their own hiring programmes or purchased products from our location to avoid the delivery charges. If customers pick up their hiring programmes at the beginning of the hiring period, they must drop them back off at our location.

  3. HenPals reserves the right to schedule deliveries and pickups within our pre-scheduled hiring periods. Customers may request delivery of their hiring programme to take place on a specific day or at a specific time, but requests are not guaranteed. Fulfilment of delivery requests depends solely on availability. 

  4. Refund Policy: HenPals does not offer refunds for the early return of hiring programmes. If a customer wishes to apply for a refund, a request must be submitted to HenPals in writing. If a refund is offered, it will be calculated and given at HenPals' sole discretion and cannot be contested. Refunds are not guaranteed.

  5. HenPals does not guarantee that each hen hired or purchased from HenPals will lay an egg every day. Egg-laying is not always consistent. They may take a week or so to adjust to your garden and then typically lay at a normal rate.

  1. Hiring programmes include two laying hens, enough feed and bedding for the initial hiring period, and feed and water containers. If customers choose to extend the hiring period longer than the initial 4 weeks, they are responsible for picking up additional feed and bedding, which can be purchased from our location or a local farm shop. If the need to return the hiring programme early for any reason arises, if a refund is offered, full or partial, it will be calculated and given at HenPals' sole discretion and cannot be contested. Refunds are not guaranteed.  

  2. The customer is responsible for maintaining the health and well-being of the chickens. The chickens must always have access to clean water. Once per week at least, we require that you replace the bedding and where possible, ask that you move the coop to a new location in the garden. We recommend allowing the hens to explore around the garden for at least one hour per day. We require that someone must be nearby and supervising them during this free-range time. This will cut down on the chances that predators will attack. Always contact us first if there are any problems. 

  3. Should any hen suffer an injury or death due to an accident or misadventure (e.g. a fox attack while out in the garden) please contact us by phone and email immediately. We will advise you what the best course of action will be, given the circumstances. Customers will be charged a £40 hen injury or replacement fee. We may be able to deliver a replacement hen, although we reserve the right to terminate the hiring programme early if we believe the ongoing welfare of the hens is compromised. The delivery of a replacement hen would be subject to our standard delivery rates. Always contact us first if there are any problems. 

  4. The hired coop must be returned in a good, hireable condition, which will be determined by HenPals. Each coop will be assessed when it is returned and a fair fee will be applied should there be any damage done to the coop. This fair fee determined by HenPals cannot be contested. 

  5. The customer is solely responsible for assuring that they/their garden meet any local/county/community regulations regarding the keeping of chickens on their property. 

Hiring Terms and Conditions